GlowTrendz – Shipping & Return Policy
Overview
At GlowTrendz, we prioritize customer satisfaction and strive to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we offer a flexible return and refund policy under the following conditions.
Shipping Policy
Order Processing & Shipping Time
- Orders are processed within 24-48 hours after payment confirmation.
Estimated delivery time: 3-12 business days, depending on your location. (Please note that external factors such as customs processing or carrier delays may affect the estimated delivery time.)
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Partners
We partner with trusted logistics providers, to ensure safe and timely deliveries worldwide.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available for specific promotions or order values.
Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order directly on our website or through the carrier’s tracking system.
Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, or import fees, which are determined by the destination country.
- Customers are responsible for any applicable customs charges.
- GlowTrendz is not responsible for delays caused by customs clearance.
Lost, Stolen, or Delayed Packages
- If your package is lost or significantly delayed, please contact our support team at support@glowtrendz.net.
- We will work with our logistics partners to resolve any issues.
- GlowTrendz is not responsible for stolen packages after confirmed delivery.
Address Accuracy & Delivery Issues
- Please ensure your shipping address is correct at checkout.
- We are not responsible for delivery failures due to incorrect or incomplete addresses.
For any questions regarding shipping, feel free to contact us at support@glowtrendz.net.
Returns & Eligibility
Items can be returned within 14 days from the date of delivery.
To be eligible for a return, the product must be unused, in its original packaging, and in perfect condition (unless the item is defective or damaged upon arrival).
Items that show signs of wear, misuse, or damage caused by the customer will not be accepted.
Returns must be accompanied by proof of purchase.
Non-Returnable Items:
Gift cards and downloadable digital products.
Intimate or sanitary items, hazardous materials, or perishable goods.
Sale and promotional items are non-refundable.
Returns Policy
To return your item, you will need to ship it to our designated return facility. Please contact us for return instructions.
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Lost or Stolen Packages
GlowTrendz is not responsible for lost or stolen packages after the order has been shipped.
If your package is marked as delivered but you have not received it, please check with your local carrier or neighbors before contacting support.
Claims for missing packages must be filed within 14 days of the marked delivery date.
How to Initiate a Return
Contact our support team at support@glowtrendz.net with your order number and reason for return.
Wait for return approval and shipping instructions.
Pack the item securely in its original packaging.
Ship the item to the provided return address and share the tracking details with us.
Eligibility for Returns
Only items purchased directly from GlowTrendz are eligible for returns.
Items must be in their original condition and packaging.
Items damaged due to improper handling by the customer will not be accepted.
For any inquiries or support, please contact us:
📧 support@glowtrendz.net
Thank you for shopping at GlowTrendz! ✨