FAQ’s

Orders & Payments

Q: What payment methods do you accept?
A: We accept secure payments via credit/debit cards, PayPal, and other trusted payment gateways. Your payment details are processed securely, and we do not store your financial information. We use encrypted technology to ensure all transactions are safe and protected.

Q: Can I cancel my order after placing it?
A: Orders are processed very quickly to ensure timely delivery. If you need to cancel an order, you must contact us within 12 hours of placing it. If your order has already been shipped, cancellation will no longer be possible. In that case, you may request a return after receiving your order following our return policy.

Shipping & Delivery

Q: Do you offer worldwide shipping?
A: Yes, we ship to multiple countries worldwide using trusted logistics partners. Shipping availability may vary depending on your location. You can check the shipping options available for your country at checkout.

Q: How long does shipping take?
A: Orders are typically processed within 24-48 hours after payment confirmation and shipped immediately after processing.

Estimated delivery time: 3-12 business days, depending on your location.

Please note that external factors such as customs processing or carrier delays may affect the estimated delivery time.

Please note that external factors such as customs processing or carrier delays may affect the estimated delivery time.

Q: How can I track my order?
A: Once your order is shipped, you will receive an email notification with a tracking link. You can use this link to monitor the progress of your package in real time. If you have not received a tracking number, please check your spam folder or contact our support team for assistance.

Returns & Refunds

Q: What is your return policy?
A: We offer a 14-day return policy from the date of delivery. Items must be:

• Unused and in original condition

• In the original packaging

• Free from signs of wear and tear or damage caused by the customer

• Certain items, such as personalized or hygiene-related products, may not be eligible for returns. Please check the product page for return eligibility before purchasing.

Q: How do I request a refund?
A: To request a refund, contact our support team with your order details and reason for return. You will need to provide proof (such as photos) if the product is defective or incorrect. Once we receive and inspect the returned item, we will process your refund back to the original payment method within 12 business days.

Q: Who covers return shipping costs?
A: If you are returning an item due to a defect or incorrect order, we will cover the return shipping costs. However, if you are returning an item due to personal preference (e.g., changed mind, wrong size ordered), the customer is responsible for the return shipping fees.

Product & Warranty

Q: Are all products on GlowTrendz high quality?
A: Yes! We take great pride in offering only top trending gadgets that are thoroughly tested for quality and durability before shipment. We source our products from trusted manufacturers to ensure reliability.

Q: Do you offer a product warranty?
A: Some of our products come with manufacturer warranties. The details of any available warranties are mentioned on the product page. If you need help with a warranty claim, please contact our customer support team for guidance.

Account & Support

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to:

• Track your order status easily

• Save your shipping details for faster checkout

• Receive exclusive deals and promotions

Q: How can I contact customer support?
A: You can reach our support team via:

• Email: support@glowtrendz.net

• Live Chat: Available on our website for real-time support

• Our support team is available Mo. - Fr. 9:00h AM - 15:00h PM (-3 UTC) to assist you with any inquiries or issues.

Security & Privacy

Q: Is my payment information secure?
A: Yes! We prioritize security by using encrypted and secure payment gateways to process all transactions. Your financial details are never stored on our servers, ensuring maximum protection against fraud.

Q: Do you share my personal information?
A: No, we take your privacy seriously. Your personal information is used only for order processing, shipping, and customer support. We do not sell or share your data with third parties. For more details, please refer to our Privacy Policy.

For more information, please review our Privacy Policy, Terms & Conditions, and Shipping & Refund Policy before contacting us. These pages provide detailed explanations of our policies to ensure a smooth shopping experience.