Refund Policy

GlowTrendz - Refund Policy

At GlowTrendz, customer satisfaction is our top priority. We want you to be fully confident when shopping with us. If for any reason you are not satisfied with your purchase, you may be eligible for a refund under the following conditions.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The request must be made within 14 days of receiving your order.

  • The item must be unused, unworn, and in its original packaging.

  • The product must be in resalable condition (unless it arrived damaged or defective).

  • Proof of purchase (order number, invoice, or confirmation email) must be provided.

Non-Refundable Items

Certain types of items are non-refundable:

  • Gift cards or store credit

  • Digital downloads or software products

  • Perishable goods (e.g., food, beverages)

  • Intimate or sanitary items

  • Personalized or customized products

  • Items marked as “Final Sale” or “Non-Refundable” at checkout

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact our support team at support@glowtrendz.net within 14 days of receiving the item.

  • Include photo evidence clearly showing the issue.

  • If the claim is approved, we will provide instructions for a return, exchange, or refund.

  • Return shipping costs will be covered by us if the mistake is on our end.

How to Request a Refund

  1. Email us at support@glowtrendz.net with the subject line: “Refund Request – Order #[Your Order Number]”

  2. Include your order number, reason for refund, and any supporting images if applicable.

  3. Wait for confirmation and return instructions from our support team.

  4. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Processing Time

  • If approved, your refund will be processed within 7–10 business days.

  • The amount will be automatically credited to your original method of payment.

  • Processing time may vary depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account or payment method again.

  • Contact your bank or credit card company—there is often a processing delay.

  • If you’ve done all of the above and still haven’t received your refund, please contact us at support@glowtrendz.net.

Return Shipping Responsibility

  • If your refund is not due to an error on our part (e.g., you changed your mind or ordered the wrong item), you are responsible for the cost of return shipping.

  • We strongly recommend using a trackable shipping method to ensure your return is safely received.

Refund Denial

We reserve the right to deny a refund if:

  • The return request is made after the 14-day window.

  • The product is damaged due to misuse or improper handling.

  • Items are returned without original packaging or missing components.

  • Return instructions are not followed.

If you have any questions about our refund process or need further assistance, don’t hesitate to reach out. We're here to help.

📧 support@glowtrendz.net